Returns & Exchanges

At Clutch Cafe, we want you to be fully satisfied with your purchase, which is why we offer a 14-day return period for all unworn and unwashed items. Please ensure all original tags remain attached and the garment is in its original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Email our support team with your order number and the items you wish to return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack your items in their original shipping box, including the completed return form and your unique Return Authorization number.

• 3.
  Ship the Item

  Send your package via a tracked courier service to our London warehouse; we recommend retaining your proof of postage until the return is processed.

• 4.
  Refund Processing

  Once our team inspects the returned goods, your refund will be issued to the original payment method within 5-7 business days.